There is a question every person in a business (from CEO to Custodian) needs to ask: "Are we living up to our own ethical standards as a business?" It’s actually a good question to ask on a regular basis. We work hard to educate our customers on what to expect from their technology, the costs, and timeline it will take to get it there. Let’s face it, technology is NOT easy. It is not cheap and as any I.T. pro will tell you, it often feels something like black magic. Unfortunately there are TOO many opportunists in the tech world who take advantage of a customer’s lack of technical knowledge and play on their fears of technology.
We recently quoted a Custom Managed Service Contract for a medical facility. The business manager was explaining how with their current tech provider nothing is done remotely and they send technicians out to fix every problem. That sounds great in theory, however, they have a PC that is having issues. The soonest that a technician can get there is 6 days out. Oh, and did I mention the $150.00 service call charge, plus their minimum one hour billing for onsite service? That simple service call will cost them a minimum of $300.00. PLUS that PC is unusable until it is repaired. What does the interruption in an employees work routine cost in inefficiency due to having to work on another work station away from their desk? What if there is no spare machine to work on? The cost of employee downtime can be exorbitant.
Another customer recently made the switch to CU Tech from a competitor. After he called the former provider to get us some information we needed he commented, "Well I am sure that I will be billed for several hours of labor for those phone calls." REALLY?? This is all too common and I ask myself, "If the information belongs to the customer and the I.T. Firm is simply there to manage it, then why is the customer being charged to be given HIS information?"
Just because something is LEGAL does not make it RIGHT. Ethics seems to be a topic that most want to avoid in today’s world. But the CORE of business is an equitable exchange. If you are not receiving equitable returns on your I.T. dollars perhaps it is time to consider a change.
Three things to consider:
1. Is my technology efficient?
2. Am I willing to budget the proper amounts of money FOR efficient technology
3. Is my IT Service provider a company I feel confident in?