We recently did some research on the cost of technology support from a dozen regional tech firms. We learned that we are priced about right in the market, about mid-range, based upon hourly rates, at least on the surface. However, as I have mentioned before, the HIDDEN costs are not so easy to define. When a competitor charges $150.00 for a service call and a minimum one hour labor to fix a dead mouse… All of a sudden cost of technology takes on a whole new perspective. The cost is not always what it appears to be.
Several new clients have come on board with CU Tech in the last few weeks, and the one thing we hear is that it is our INTEGRITY that sets us apart. They have confidence that we will take care of them and charge them fairly for what we do. We work WITH our customers, and go the extra mile to make SURE they are happy.
Technology IS costly, there are no two ways about that, but it does NOT have to be expensive. Like any other business proposition, look at the return on investment of your tech dollars. If you are saving money using cheap tech support and your employees are constantly fighting with tech issues and working slowly and inefficiently while experiencing hours of down time, that’s a poor investment. As many have discovered, sometimes it’s better to spend more up front to save money in the end.